FishAndRoad Support & Assistance

Welcome to our help section! We've designed it to make navigating our site as effortless as possible. Choose from the categories above or browse the information below to find solutions to your queries.

Need Assistance? Get in Touch!

Email Support

For the quickest response regarding orders: [email protected]

Phone Support

📞 Contact Number: 1-775-857-3474

Please be aware that we operate as a warehouse, so calls are returned in the order received. For the fastest service, we recommend reaching out via email.

Our Headquarters

📍 Address: 63 E. Freeport Blvd, Sparks, NV 89431, USA

Shipping, Delivery, Returns & Refunds

Returning an Item or Requesting a Refund

For detailed instructions, please visit our Refunds and Returns page.

U.S. Shipping Information

  • Orders are typically processed within 1-3 business days.
  • Standard delivery times range between 25-30 days, depending on your location and shipping method.
  • We ship via FedEx, UPS, or USPS, determined at our discretion.

Tracking Your Package

Once your order ships, a tracking number will be provided in your confirmation email. You can also find it by logging into your account and reviewing your order details. Simply paste the tracking number into Google for quick updates.

What to Do If Your Package Is Lost, Delayed, or Damaged

Lost or Delayed Shipments

If tracking shows your package as delivered, but you can’t locate it:

  • Check for a delivery attempt notice.
  • Look around the delivery area.
  • Verify if someone else accepted the package.
  • Wait until the end of the following day, as updates may take time.

If tracking is not updating, contact the shipping carrier directly.

Damaged Shipments

If your package arrives damaged, you may return it for a full refund according to our Return Policy.

Shipping Carrier Contact Details

Carrier Phone Number Website
FedEx 1-800-463-3339 www.fedex.com
UPS 1-800-742-5877 www.ups.com
USPS 1-800-222-1811 www.usps.com

International Shipping

We offer international shipping via FedEx International Priority, USPS International Priority, or USPS International First Class. Shipping costs and available options will be provided upon order placement. Your order will be held until you approve the shipping fees.

Customs & Delivery Time

  • All international orders must have their full value declared on customs forms.
  • Standard international shipping takes 3-8 days, but certain destinations may experience delays of up to a month.
  • Customers are responsible for tracking lost or delayed shipments with their respective customs offices. Claims for lost packages can only be made 45 days after shipment.

Important Payment Information

We will pre-authorize your credit card for an estimated shipping cost based on your country. This is not an actual charge—only an authorization. When the order is shipped, the correct amount will be charged, and any additional authorization will be adjusted accordingly. If shipping costs exceed the pre-authorized amount, a second charge will be applied to cover the balance.

Frequently Asked Questions

100% Satisfaction Guarantee

You may return any item within 30 days for a full refund, provided it remains in its original condition. Shipping costs for returns are only refunded if the product was damaged or sent in error.

Product Returns

  • Returns must be made within 30 days of receiving your order.
  • Items must be unused and in original condition.
  • FishAndSave will cover return shipping only for damaged or incorrectly shipped products.

Important Note:

Before returning any item, you must request a Return Authorization. Returns sent without prior authorization will not be processed.

To initiate a return, please contact us and include your order number to receive a return shipping label.

Exchanges

We do not process direct product exchanges. If you wish to replace an item, you must:

  1. Place a new order for the preferred product.
  2. Return the unwanted item for a refund.

Once we receive and process your return, we will notify you via email about your refund. Please note, shipping costs can only be refunded if the return was due to an error on our part.

Your FishAndSave Account & Rewards

How to Redeem Your FishAndSave Rewards

Redeeming your FishAndSave Rewards is simple! Log into your account, navigate to the REWARDS! section at the top of the homepage, and select "Redeem Rewards" to claim your savings. Copy the generated coupon code and apply it at checkout to enjoy your discount.

Please note: At this time, rewards are not available for wholesale customers.

Accessing Your Account

To log into your account, click on the My Account link located at the top of any page. Enter your registered email and password to securely access your profile. Every login session is protected with 256-bit SSL encryption for maximum security.

Trouble Logging In?

If you’ve forgotten your password or are having trouble signing in, click on the "Forgot your password?" link on the login page. A password reset email will be sent to you immediately.

Please note: For security reasons, we do not have access to your password as all stored credentials are encrypted.

Updating Account Information

Changing Your Email

Each account is linked to a unique email address. If you need to update your email, you have two options:

  1. Create a new account using your new email address.
  2. Contact our support team at [email protected], and we’ll update your existing account for you.

Updating Your Shipping & Billing Information

To change your shipping address, log in and go to View Addresses on the right side of your account page. Click "Add Address" to enter new shipping details. You can also update your shipping address during checkout.

Payment Information Security

For enhanced security, we do not store any customer payment details within our system.

Payments & Ordering

Accepted Payment Methods

We accept all major credit cards, including Visa, and MasterCard , as well as PayPal, and more.

Payment Processing & Authorization

When you place an order, your credit card will be pre-authorized for the total amount. However, you will only be charged once the order ships. Some banks may hold this authorization for up to two business days after processing.

If you notice both an authorization and a charge on your statement, it is not a duplicate charge—contact your bank for clarification.

Credit Card Verification

To prevent fraudulent transactions, we may request additional verification if your billing address, shipping address, or CVV code does not match the details associated with your credit card.

Wholesale Discounts

If you're a retailer, reseller, fishing guide, or wholesaler, we offer significant discounts on our products. Whether you run a large store, an online shop, or a flea market stand, we can help you save big.

Perks of Our Wholesale Program:
✅ Free U.S. shipping on wholesale orders
✅ Exclusive liquidation pricing
✅ 30-day satisfaction guarantee

Note: Discounts may not apply to custom or special orders. To apply for a wholesale account, fill out our Wholesale Application.

Product Listings & Availability

Stock Information

All product listings display real-time inventory levels. Since many of our items are limited in quantity, we do not accept backorders or custom orders.

Out-of-Stock Items

Our inventory moves fast! If an item is out of stock, you can opt-in for a back-in-stock notification by clicking the "Notify Me" button on the product page. We’ll email you as soon as it's available again.

Product Condition & Descriptions

All products listed on our website are brand new, unless otherwise specified. Some items may have damaged or missing packaging, which will be clearly noted.

Item Conditions Explained:

  • Bulk Items: New products sold without original packaging or paperwork.
  • Open Box: Items that have been opened but remain unused.
  • Refurbished: Products with minor cosmetic imperfections but are fully functional.
  • Damaged Packaging: Brand-new items with packaging that may be missing or damaged.

Pricing & Promotions

Our Pricing Policy

We work hard to offer the best deals in the market. Prices are subject to change frequently and are only guaranteed at the time of purchase.

Sales & Discount Promotions

We occasionally discount select products for a limited time. Once a promotion ends, the discounted price will no longer be available.

Some promotions include:

  • Daily Deals – Specially selected items at huge discounts for one day only.
  • Clearance Items – Deep discounts on limited stock.
  • Price Drops – Selected items receive an automatic discount.

Note: Sales prices cannot be retroactively applied to previous purchases. However, you can return an item within 30 days for a full refund if it goes on sale after your purchase.

Promo Codes

Occasionally, we offer special promotional codes that can be entered at checkout. These codes may have usage limits or expiration dates.

Important Notes:

  • Promo codes do not apply to wholesale orders.
  • Free shipping promo codes are valid only for U.S. addresses.

Privacy & Security

Our Commitment to Your Privacy

We highly value your privacy and never share or sell your personal information, including your email address. See our Privacy Policy for more details.

How We Use Cookies

We use cookies to enhance your shopping experience, including features like:

  • Faster checkout
  • Personalized product recommendations
  • Easy order tracking

You can disable cookies in your browser settings and still access our site, though some features may be limited.

Data Protection

Your personal and payment details are protected by advanced encryption technology. Every transaction is processed using SSL (Secure Sockets Layer) encryption, ensuring your data remains safe from unauthorized access.

About FishAndSave

FishAndRoad.store has been serving anglers since 1997. We've provided top-notch fishing gear to over 100,000 happy customers across all 50 U.S. states and more than 75 countries worldwide.

Why Choose FishAndSave?
🎣 Unmatched deals on fishing gear
📦 Fast and accurate order processing (99.5% order accuracy)
🛍️ 100% Satisfaction Guarantee
🚚 Most orders ship within 24 business hours

At FishAndRoad.store, we are passionate about fishing. Growing up, our founders enjoyed fishing trips with their parents and grandparents—from stripers in the Chesapeake Bay to steelhead and salmon in Oregon and California. This company is dedicated to those who introduced us to this timeless pastime.

We consider our customers family and strive to provide the best fishing gear at unbeatable prices.

Tight Lines & Happy Fishing! 🎣